The infrastructure of the sports betting call center at USA PricePerHead is one of the key elements that truly sets us apart from all otheres. This large office building was completely remodeled to meet our needs as a modern sportsbook call center. It features two separate call centers, each with their own management staff and a series of rows filled with high-tech computers, plus different televisions where live lines and games are always in display.
There are also offices for the IT, web design, online marketing and customer service departments, all handled by hand-picked call center managers and clerks whom are ready to handle any situation or challenge. The IT room in particular, is heavily secured as to protect our encrypted servers and computer framework. From this area of the building, the IT staff can monitor the different internet and phone systems and make the necessary adjustments so that they can always be operating with maximum efficiency. The internet marketing and web design teams utilize cutting-edge CPUs and innovative software to create custom websites for our clients, and the customer service department is always on-call to handle payments, wagers, or any other bookmaking matter.
To prevent power outages in our sports call center located in San Jose, Costa Rica, we have invested in several industrial power generators which are as reliable as the ones used by busy places like hospitals. We can guarantee you that we will always be up and running, no matter what is going on in the surrounding areas.
USAPricePerHead is constantly investing time and resources in order to improve the quality of our infrastructure to always provide a superior service. Just a handful of sportsbook call center providers has spent as much time or money on equipment, staff and software as we have to ensure that players are always satisfied.